At Online Meds Buddy, we strive to ensure your satisfaction with every purchase you make on our website. We understand that there may be instances where you may need to return a product or request a refund. This Refund and Returns Policy outlines our guidelines and procedures for such situations.

  1. Return Eligibility:

To be eligible for a return, the product must meet the following criteria:

  • The product is unused, unopened, and in its original packaging.
  • The return request is initiated within the specified time frame from the date of delivery.
  • The product is not listed as a non-returnable item (e.g., perishable items, prescription medications).
  • Return Process:

If you wish to return a product, please follow these steps:

  • Contact our customer service team to initiate the return process.
  • Provide the necessary details, including your order number, product information, and reason for return.
  • Our customer service team will guide you through the return process and provide you with further instructions.
  • Ensure that the product is securely packaged for return shipment.
  • Refund Process:

Once we receive the returned product and verify its eligibility, we will initiate the refund process. The refund will be issued through the original payment method used for the purchase. Please note the following:

  • Refunds may take a few business days to reflect in your account, depending on your financial institution.
  • Shipping and handling charges are non-refundable.
  • In certain cases, a restocking fee may be applicable and deducted from the refund amount.
  • Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer service team immediately. We will assist you in resolving the issue by providing a replacement or issuing a refund, depending on the circumstances. Please provide clear and detailed information about the damage or defect, including supporting evidence if required.

  • Non-Delivery or Lost Packages:

In the event of non-delivery or a lost package, please notify our customer service team. We will investigate the matter and work with the shipping carrier to locate the package. If the package cannot be located, we will either arrange for a replacement or issue a refund.

  • Non-Returnable Items:

Certain items, such as perishable items, prescription medications, and personalized products, are non-returnable for safety and regulatory reasons. Please ensure that you carefully review the product description and eligibility for returns before making a purchase.

Please note that this Refund and Returns Policy is subject to our Terms of Service and applicable laws and regulations. We reserve the right to modify or update this policy at any time.

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer service team. We are here to address your concerns and ensure a positive shopping experience with us.